Redelivery Fee

Once your order is out for delivery you will receive an email with a tracking link, so you can stalk that gift box all the way to the front door! You will also receive an email notification when the gift box has been successfully delivered.

MELBOURNE METRO

Of course!

Simply select our ‘Specific Day Delivery’ option at checkout and select your desired delivery date on the date picker. We deliver 7 days a week for specific day delivery orders. Our ‘Next Day Delivery’ service is available for those who purchase prior to 5pm, for delivery the following day.

See eligible Specific Day Delivery suburbs here.

REST OF AUSTRALIA

Unfortunately, we do not offer a specific day delivery option outside of Melbourne Metro. We do however provide complementary ‘Do Not Open Until _____’ stickers that can be added to your gift box, so that if your gift box arrives early, they will know when to open it (super handy we know!)

If you require your gift box to be delivered by a specific date, we encourage you to order early or select our ‘Express Shipping’ option to ensure it arrives on time.

We only ship Australia wide currently, but watch this space 😉

Oh no! Send us an email at hello@personallypicked.com.au and we will do our best to assist.

Yep! This service is only available through our ‘Standard Shipping’ or ‘Express Shipping’ services.

All gift boxes sent using our ‘Standard Shipping’ or ‘Express Shipping’ service are sent with Authority to Leave. If no one is home to receive the gift box Australia Post drivers will attempt to leave the package in a safe place by the front door. If there is no safe place to leave the gift box a slip will be left and the gift box will be taken to the nearest Australia Post outlet for collection.

All gift boxes sent using our ‘Specific Day Delivery’ or ‘Same Day Delivery’ service are sent with Authority to Leave. If no one is home to receive the gift box our drivers will attempt to leave the package in a safe place by the front door. If there is no safe place to leave the gift box this will incur a $10 re-delivery fee and the gift box will be re-delivered the following day. (This is why it’s important to make sure your recipient will be home on the day you select your delivery so they don’t miss out!)

Unfortunately, we are unable to guarantee a specific delivery time, all our gift boxes are delivered between 9am – 5pm.

Unfortunately, at this stage pick up is not available. 

For gift boxes sent using our ‘Standard Shipping’ or ‘Express Shipping’ service if the wrong shipping address is provided or the gift box is not collected from the Australia Post outlet within 5 business days you will be required to pay a $10 redelivery fee to have the gift box redelivered.

For gift boxes sent using our ‘Specific Day Delivery’ or ‘Next Day Delivery’ service if no one is home to receive the gift box our drivers will attempt to leave the package in a safe place by the front door. If there is no safe place to leave the gift box this will incur a $10 redelivery fee and the gift box will be redelivered the following day. (This is why it’s important to make sure your recipient will be home on the day you select your delivery so they don’t miss out!)