FAQ's

SHIPPING FAQ's

What if I need my gift box delivered on a specific day?

MELBOURNE METRO

Of course!

Simply select our ‘Specific Day Delivery’ option at checkout and select your desired delivery date on the date picker. We deliver 7 days a week for specific day delivery orders. Our ‘Next Day Delivery’ service is available for those who purchase prior to 5pm, for delivery the following day.

See eligible Specific Day Delivery suburbs here.

REST OF AUSTRALIA

Unfortunately, we do not offer a specific day delivery option outside of Melbourne Metro. We do however provide complimentary ‘Do Not Open Until _____’ stickers that can be added to your gift box, so that if your gift box arrives early, they will know when to open it (super handy we know!)

If you require your gift box to be delivered by a specific date, we encourage you to order early or select our ‘Express Shipping’ option to ensure it arrives on time.

Do you ship internationally?

We currently only ship within Australia on our website. However, we can offer international shipping options, so please email us at hello@personallypicked.com.au for pricing. 

I have issues with my order/my order hasn’t arrived when scheduled what do I do?

Oh no! Send us an email at hello@personallypicked.com.au and we will do our best to assist.

How do I track my gift box?

Once your order is out for delivery you will receive an email with a tracking link, so you can stalk that gift box all the way to the front door! You will also receive an email notification when the gift box has been successfully delivered.

Do you deliver to PO Boxes?

Yep! This service is only available through our ‘Standard Shipping’ or ‘Express Shipping’ services.

What happens if the gift recipient isn’t home?

All gift boxes sent using our ‘Standard Shipping’ or ‘Express Shipping’ service are sent with Authority to Leave. If no one is home to receive the gift box Australia Post drivers will attempt to leave the package in a safe place by the front door. If there is no safe place to leave the gift box a slip will be left, and the gift box will be taken to the nearest Australia Post outlet for collection.

All gift boxes sent using our ‘Specific Day Delivery’ or ‘Same Day Delivery’ service are sent with Authority to Leave. If no one is home to receive the gift box our drivers will attempt to leave the package in a safe place by the front door. They will also attempt to call the recipient. If there is no safe place to leave the gift box, the driver will return the gift to us. We will then email you with instructions to pay a $10 re-delivery fee to cover the cost of re-sending your gift, once paid your gift box will be re-delivered the following day. (This is why it’s important to make sure your recipient will be home on the day you select your delivery, so they don’t miss out!)

Can I request a delivery time?

Unfortunately, we are unable to guarantee a specific delivery time, all our gift boxes are delivered between 9am – 6pm.

Is there an option for pick up instead of delivery?

Unfortunately, at this stage pick-up is not available.

What happens if my gift box needs to be redelivered?

For gift boxes sent using our ‘Standard Shipping’ or ‘Express Shipping’ service if the wrong shipping address is provided or the gift box is not collected from the Australia Post outlet within 5 business days it will be returned to us. Once we receive the gift, we will email as you will be required to pay a $10 redelivery fee to have the gift box redelivered. Once paid, we will arrange for the re-delivery of your gift box to the correct address.

For gift boxes sent using our ‘Specific Day Delivery’ or ‘Same Day Delivery’ service are sent with Authority to Leave. If no one is home to receive the gift box our drivers will attempt to leave the package in a safe place by the front door. They will also attempt to call the recipient. If there is no safe place to leave the gift box, the driver will return the gift to us. We will then email you with instructions to pay a $10 re-delivery fee to cover the cost of re-sending your gift, once paid your gift box will be re-delivered the following day. (This is why it’s important to make sure your recipient will be home on the day you select your delivery, so they don’t miss out!)

ABOUT YOUR GIFT BOX FAQ's

How will my gift box be presented?

Your gift will be presented in a premium gift box with a matt white finish and a belly band of your choice, personalised with your recipient’s name. This is then sealed with a protective paper and sticker and secured inside one of our custom shipping boxes. We pride ourselves on the unboxing experience from start to finish, so you can ensure your gift box will look amazing from when it arrives on their front door to when they discover the awesome gifts inside. Our packaging is also eco-friendly and can be reused or 100% recycled (just ensure the sticky tape and shipping label are removed).

Will the gift box have my recipient's name on top?

You betcha! You will be prompted to enter the first name of your recipient which will be added to the top of your gift box. Please note we have a 20-character limit. The gift box already says ‘PersonallyPicked for….’ so names work best for the message to make sense.

RETURNS & DAMAGES FAQ's

What is your return policy?

Due to the personalised nature of our boxes, all sales are final and non-refundable. (But trust us, they’ll LOVE it).

If your box is faulty or damaged, please email us at hello@personallypicked.com.au within 7 days of receiving your box, including images and a description of the damage. We will then organise a refund or a replacement for you ASAP.

My recipient received a gift box with damaged or the wrong products, what do I do?

We are SO sorry! Although this rarely happens, there is an odd occasion where items are damaged during shipping or items may be missed or forgotten. If this is the case, please contact us at hello@personallypicked.com.au with your order number and a photo of the damaged or incorrect gift. We will provide an immediate refund or replacement for you.

PURCHASING MULTIPLE GIFT BOXES FAQs

Can I order multiple gift boxes in one transaction?

You sure can! 

All you need to do is add all gift boxes to your cart. Then once in checkout, you will have an option to “ship to multiple addresses”. Here you will be able to enter the individual addresses and delivery type for each of your gifts. This is a custom-built feature on our website, so the process is super easy!

If you are having issues with this process, please send us an email at hello@personallypicked.com.au and we can help you out!

Can I send gift boxes to multiple addresses?

All you need to do is add all gift boxes to your cart. Then once in checkout, you will have an option to “ship to multiple addresses”. Here you will be able to enter the individual addresses and delivery type for each of your gifts. This is a custom-built feature on our website, so the process is super easy!

If you are having issues with this process, please send us an email at hello@personallypicked.com.au and we can help you out!

Make their day with a gift box