Re-delivery fee

As stated in our delivery and shipping policy, we charge a $10 re-delivery fee when the wrong delivery address has been supplied OR when a gift box was unable to be delivered or left in a safe place (often occurs with apartments and gated communities/homes).

A delivery incurs a cost, regardless of whether the delivery is successful, so we need to charge this re-delivery fee to ensure we cover our costs, otherwise we would be out of pocket.

Simply enter an updated shipping address that you would like the gift box to be re-delivered to at checkout. 

Once we receive confirmation of this payment, your gift box will be re-delivered the following business day. Please ensure you checkout with the same email address and contact name as you used to purchase the gift box. 

We appreciate your understanding.

More information on our delivery and shipping policies can be found here.