Privacy Policy

Here at PersonallyPicked we are dedicated to protecting your data privacy and safety. We may be fun and love a good pun (or rhyme in this case), but we take your privacy seriously. We have created the below Privacy Statement to help give you the ability to trust us with your personal information and be assured that your data will only be used in accordance with this Privacy Statement.

This statement describes what data we collect about you, why we collect that data and how we use it, as well as how we manage, transfer and share this information. It also details how you can access and control your information.

What information we collect and why?

PersonallyPicked collects personal information in order to conduct our business, to provide and market our services and to work efficiently with our suppliers.

The type of information we may collect and hold includes (but is not limited to) personal information on customers, potential customers, suppliers and employees.

When you make a purchase on www.personallypicked.com.au, we will ask you for the following information. This information is necessary to collect payment, process and ship your order, and to communicate order status.

  • Full name
  • Email Address
  • Billing Address
  • Shipping name: Gift Recipients
  • Shipping address: Gift Recipients
  • Phone number
  • Payment details

Credit card information that you provide to us by telephone or online is not kept on file.  You will need to provide us with your credit card information each and every time that you order.

When you sign up for our email newsletter, we will ask for your email address and name. You can choose to stop receiving emails at any time, by clicking “unsubscribe” at the bottom of any marketing email. We use this email and name to send marketing and promotional emails.

When you contact our Customer Service team via email or phone, we will ask for information to identify you in our system. This is needed to provide timely assistance and provide the best customer service possible.

When you visit personallypicked.com.au, the following technical information will be collected, in order to protect your data and our website. We also use this information to improve our shopping experience, products, and services provided.

  • IP address, Your browser type, Your operation system, Your browse behaviour on our website, such as product pages visited, Shopping behaviour on our website, utilized for delivery of re-marketing and promotional offers

Like most website we also use ‘cookies’ to collect data on pages you view on our site, as well as to power the delivery of re-marketing and promotional offers. Cookies help us provide a better website experience. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How do we manage and store personal information?

Personal information outlined above, relating to our customers, is securely stored by our e-commerce partner Shopify (www.shopify.com.au), who hosts our online store, as well as on MailChimp for our email communications data. More information on how Shopify protects personal information can be found here: https://www.shopify.com/legal/privacy. We take reasonable steps to ensure that all data has suitable physical, electronic and managerial process to safeguard and secure all data.

Who may we disclose personal information to?

  • Within PersonallyPicked, to various staff members that require access to fulfill their role.
  • Other companies or individuals who assist us in providing services to you (such as your delivery address to couriers, payment processors). These companies are required by law to protect your data and cannot use your data with exception of helping us provide our service to you or as allowed by the privacy law and our contracts.

We will not disclose your personal information to any third parties without your consent, unless we are required to by law or to the extent we use third parties to capture or manage your personal information on our behalf.

How can you access personal information?

If you would like to access, update, review, rectify or delete your personal information you can contact us at hello@personallypicked.com.au and we will be able to assist you. Please note that deleting your Personal Information may limit our ability to provide our service to you.